Compliments, Concerns and Complaints

Complaint Resolution Process

Inclusion Parksville strives to provide quality, person-centred services and your feedback plays an important part in us achieving this goal.

All individuals that access Inclusion Parksville have the right to be heard and speak up for themselves if they have a complaint. Inclusion Parksville takes all complaints seriously and we will do all we can to resolve a complaint as quickly as possible.

If you have a complaint or compliment about Inclusion Parksville services or an interaction with a staff member, we want to hear about it. Please see below for contact information.
If you have a complaint or compliment regarding programming or a program staff member

If you have a compliment, concern or complaint regarding programming please email our Programs Manager at pm@inclusionpv.org

If you have a complaint or compliment regarding a leadership team staff member

If you have a compliment, concern or complaint regarding any member of staff please email our Executive Director at karen.love@inclusionpv.org

If you have a complaint or compliment regarding the CEO
If you have a compliment, concern or complaint regarding the Executive Director please email our Board President at boardpresident@inclusionpv.org